Welcome To SEWU Online
Please note that our new Payment Service is available. The Make a Payment quick link shown at the right is where you will go to set up your account with us. That is a one-time registration and will be used in all future payments you make with us IF you use the site. Please note that you will only need your PIN# (KEY #) for registration and not your account #. There are a number of ways to pay your bill and a lot of information available for you to view. There is also a place where you should be able to enter your meter reading at the same time. For those of you who are already signed up with Auto Pay/Direct Pay with us, you may enter your meter readings here, opt out of paper bills and receive an e-mail billing, check usage charts etc. with a registered account. Please take the time to give the PSN site a look to see what it can do for you at your time and in the comfort of your own home any time day or night! If you have trouble with anything at all, please either call PSN at their number on their site or give us a call here at the main office at 701.242.7432. PLEASE NOTE THAT IF YOU DO NOT HAVE ACCESS TO A COMPUTER, CALL AND WE CAN DO THE TRANSACTION FOR YOU OVER THE PHONE ON AN INDIVIDUAL BASIS.
Some of you will be receiving your first water billing in the mail. The first month all we need is your meter reading by the 15th of the month. IF you are not hooked up yet, you will need to call the office and let us know.
Once the curb stop is set in your yard, they need to flush the line and send in water samples to the lab, At that point, we need 2 samples that pass their test and then the office is notified here and we will send out a "Water Ready Letter". You may NOT dig in the line or hook up the water until you receive a letter or a verbal transmission from this office! We need to have confirmation that your water is safe for consumption.
Pictures of the assembled meter package & the actual water meter with instructions for the New Expansion Members!
Please remember that we need a new meter reading each and EVERY month or the computer automatically issues an average (yearly avg.) for the month and assesses a $5 penalty for no reading. For those of you who do Direct Pay or Auto Pay by Bank and those of you who send in E-checks, we need those readings around the 15th of each month as billing is done at different times every month. If you register your account with the new PSN site, you can enter your meter readings there and they will automatically be downloaded to your account saving the office time and money! Please call the office with any questions.
Paul has been busy trying to catch up with service calls as some of those had to be put aside due the the Co-Vid virus and the safety of our consumers and service personnel. Most people that had signed up for rural water under the Expansion have received water and most are hooked up and using. The Expansion will be wrapped up this year shortly. As always, if you need help with something or have questions, please feel free to give us a call.
SE H2o - West
In-System Expansion construction - west of the James River will be starting up again this spring. There were approximately 20 new services that did not receive water last fall even with the contractors working late in the season trying to finish up. The rains came and so did the end of the season before completion. Hopefully soon we will be able to wrap up this project.
We have to thank all the people in the area who put up with the side effects of installing new line. Intermittant pressure problems, outages, and even broken lines come into play when doing a project of this size. The office fielded a number of phone calls that were expected, but people were generally very understanding of the issues at hand. That says a lot for the character of the people on the water system - the people that issued easements and the people that were patiently waiting for the water after waiting 3 years. Thank you so much!