To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. If you have a water softner, try to bypass that. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Please contact the office about flushing your water line if this occurs.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How do I become a rural water member?
Call our office at 242-7432 or 1-800-400-8888 and a representative will be glad to assist you. The membership fee is $2,000.00. This is a one-time fee only, and stays with the location. If this site is sold, the membership transfers at no cost to either the seller or the new owner as long as all previous bills have been paid and the membership is kept current. Please contact the office to make sure there is no amount due against the memberhsip before buying.
What are the monthly minimum charges?
SE H2O - EAST
Monthly minimum charge or service fee will be $55.00/month beginning Jan. 1, 2026
The normal monthly minimum charge is $31.00. The New Expansion Project monthly minimum charge is $55.00. The City of Havana has different rates - need to contact the office. The rate schedule for water used is the first 8,000 gallons $4.75 per 1,000 gallons. The next 7,000 gallons $3.50 per 1,000 gallons. Over 15,000 gallons $3.25 per 1,000 gallons.
SE H20 - CENTRAL
Monthly minimum charge or service fee will be $55/month beginning Jan. 1, 2021
The monthly minimum charge per month is $55.00. The rate schedule for water used is the first 25,000 gallons $6.00. Anything over 25,000 gallons is $5.00 per thousand gallons.
SE H20 - WEST
Monthly minimum charge or service fee will be $55.00/month beginning Jan. 1, 2021
The monthly minimum charge per month is $50.00. The rate is $3.75 per one thousand gallons.
While we try to keep prices current, please call the office to verify all pricing is accurate and up to date.
Do you accept automatic payments?
We now accept credit & debit cards, however this service via the phone, has a 2.50% of the payment, phone convenience fee added on to the total. One form of automatic pay is ACH which is an auto pay taken directly from your bank account each month as per your request by our Auto-Pay-By-Bank form available either on our website or from the office. You will still receive your bill each month, and you are still responsible for submitting your reading either by our website, email, or phone. There is no charge for this service. We also have a portal called Payment Service Network (PSN) that can be used for any type of payment you choose. This service does come with different fees. Please visit the site (psn.com) for more information.
If I do not use any water, do I still have to pay my bill?
Yes, you are billed each and every month the minimum water charge whether you use water or not. This is due to the debt retirement on loans that were taken to build the completed system, and is mandated by the federal government. If the minimums are not met each month, the charges are assessed to the equity of your membership.
When is the cut-off date for late fees?
The last date to have your payment POSTMARKED is the 10th of the month. We do go by the postmark on the envelope! If the 10th falls on a Sunday or holiday, we do give you an extra day. We do not allow excuses on late payments. Unfortunately, we need to keep a strict deadline, and in order to be fair to everyone involved, we need to stick to it.
What are the penalties at SEWUD?
1.) One is the late payment fee posted to all accounts that have not been paid or postmarked by the 10th of the month. That penalty will be 10% of your total late bill.
2.) The other penalty is a $5.00 charge for not sending in, calling, or electronically submitting a reading each and every month.
Why is my previous reading recorded on the billing card an estimate?
If we do not receive a reading from you during the time between the billing dates, the computer automatically assesses you a $5.00 penalty and estimates your reading for you. The computer estimate is done by taking an average usage to figure your meter reading. This can cause your billing to be higher than normal, but it is important for us to enter in meter readings for you each month so we can keep your billing up to date and accurate.
