Frequently Asked Questions

How do I read my meter?

This is a two-part question. Some of our meters are equipped to be hooked up to a remote meter. This is a small meter located somewhere where it is more convenient for you to read your meter, or for the elderly who may not feel safe going up and down stairs. This small remote meter reads in "hundreds of gallons". This meter is not as accurate as the main meter that is placed in your basement. They tend not to work for long periods of time, and your main meter is the meter of record should any discrepancies arise. We do not install many of these any more, unless we see that there is a direct hindrance in the consumer reading and the main meter.

Your main meter reads in tens of gallons. You have 7 digits on your main meter reading from left to right and including the permanent zero. Your remote meter has 7 digits also reading from left to right but includes 2 permanent zeros. You need to record all 7 digits of your meter reading when you first start recording your reading. After establishing your first few month’s readings, you may ignore the first zeros, but do still include the permanent zero or zeros at the end of your reading.

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